HIPPA & PRIVACY POLICY

Thank you for entrusting ThinkGoodTherapy with your care. We strive to create a safe, comfortable environment in which to provide clients with empathic, state-of-the-art therapy. Please review our policies regarding: HIPAA, confidentiality, termination, billing, cancellation, and supervision. 

LOCATIONS

Our offices are located at:

  • 111 North Wabash Ave, The Garland Building, Suite 1003, Chicago, IL 60602

  • 77 W Washington St., Suite 1506, Chicago, IL 60602

Both locations are conveniently situated in the Chicago Loop.

CONTACTING US

Please feel free to reach out with any concerns or questions. You can contact the practice owner at 312-999-7114. Additionally, you may email us at hello@thinkgoodtherapy.com. We typically respond to calls and emails within 24 business hours.

HIPAA POLICY

At ThinkGoodTherapy, we are committed to protecting your health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA). The following outlines how your Protected Health Information (PHI) may be used and disclosed, and your rights regarding this information:

Permitted Uses and Disclosures

We may use or disclose your PHI for the following purposes:

  • Treatment: Sharing information with other healthcare providers involved in your care.

  • Payment: Submitting claims to your insurance company or providing billing details.

  • Healthcare Operations: For internal purposes such as quality assessments or staff training.

Other Disclosures Require Authorization

We will not use or disclose your PHI for purposes not listed above without your explicit written consent. You may revoke this authorization at any time in writing.

Your Rights Under HIPAA

  1. Access to Records: You may request a copy of your records. A fee may apply for copying and administrative time.

  2. Amendments: You may request corrections to your records if you believe there are errors.

  3. Restrictions: You may request limits on how your information is used or shared. While we will consider your request, we are not legally required to agree to it.

  4. Confidential Communications: You may request that we contact you through specific channels (e.g., mailing information to a different address).

  5. Accounting of Disclosures: You may request a record of certain disclosures we have made of your PHI, excluding those made for treatment, payment, or healthcare operations.

Complaints

If you believe your rights have been violated, you may file a complaint with our office or the U.S. Department of Health and Human Services (HHS). Filing a complaint will not affect your care in any way.

If you have any questions or concerns regarding our HIPAA compliance, please contact us at hello@thinkgoodtherapy.com or 312-999-7114.

CONFIDENTIALITY

In general, the privacy of all communications between a client and a therapist is protected by law, and we can only release information about our work to others with your written permission. However, there are the following exceptions:

  1. Legal Proceedings
    In most legal proceedings, you have the right to prevent us from providing any information about your treatment. However, in cases such as child custody disputes or when your emotional condition is a central issue, a judge may order our testimony if deemed necessary.

  2. Reporting Obligations
    If we believe that a child, elderly person, or disabled individual is being abused, we are required to report it to the appropriate state agency.

  3. Threats of Harm
    If we believe you are threatening serious harm to another person, we are legally obligated to take protective actions. These may include notifying the potential victim, contacting law enforcement, or seeking hospitalization. If you threaten self-harm, we may take steps to ensure your safety by involving family members, authorities, or hospitalization.

In any such situation, we will make every effort to discuss the matter with you before taking action.

TERMINATION

Therapy is a unique process with the goal of empowering you to eventually end therapy confidently. We encourage having an identified termination session as part of this process. During termination, you and your therapist can review progress, address unmet goals, and discuss maintaining your gains. In your initial sessions, consider discussing these questions with your therapist: “Under what conditions will we end, and what will that ending look like?”

FEES & BILLING

  • Initial Diagnostic Session(s): $225

  • 45-Minute Sessions: $175

  • 60-Minute Sessions: $200

We accept payments by cash, check (made payable to ThinkGoodTherapy), or credit card (in-office or by phone). Returned checks will incur a $50 fee in addition to any bank fees and the balance due.

Insurance

We are an in-network provider for Blue Cross Blue Shield PPO and Blue Choice Plans. Our billing team will provide a preliminary verification of benefits before your first appointment. Please note that verification is not a guarantee of payment, and you are ultimately responsible for full payment.

Neuropsychological Testing

  • Full Testing Battery: $1,800 – $2,500, depending on complexity.

  • Deposit Required: $500 (applied toward the total cost).

Testing includes a comprehensive evaluation with a written report of interventions and recommendations.

Additional Fees

  • School or court appearances: $200/hour for school meetings; $2,000/half day or $4,000/full day for court appearances (paid in advance).

  • Paperwork (e.g., ADA accommodations, FMLA): $30 flat fee.

  • Records requests: $5 flat fee + $1 per page (exclusive of the two neuropsychological testing reports provided during feedback).

  • Phone consultations over 5 minutes: $20 (6–14 minutes), $45 (15–29 minutes), or $150 for 30+ minutes.

Monthly invoices are issued, and delays in insurance processing may affect billing timelines. Balances exceeding $300 must be resolved before scheduling additional sessions.

CANCELLATION POLICY

Please provide at least 24 hours' notice (or 48 hours on weekends) for cancellations or rescheduling. Failure to do so will result in a charge for the full session fee ($200). Missed neuropsychological testing sessions will be charged for the time blocked (typically 3–4 hours).

SUPERVISION AND CONSULTATION

To ensure high-quality care, our clinicians may seek supervision or consultation within the ThinkGoodTherapy team. All discussions are confidential, and significant steps are taken to protect client identities.

If you have further questions about this policy or any other aspect of your care, please contact us at hello@thinkgoodtherapy.com. Thank you for choosing ThinkGoodTherapy!